Last updated: November 14, 2026
This page explains how MHD Store ships physical goods and delivers services and downloads, and how returns, cancellations and withdrawals work.
Shipping & delivery
Where we deliver
We ship physical products worldwide, except to destinations where carriers or sanctions rules prevent delivery. If we cannot deliver to your address we will contact you and cancel the order with a full refund.
Delivery charges
Shipping is charged at USD 20 per kg of physical goods and is shown at checkout before you pay. A bottle has a delivery weight of 1 kg. A wholesale pallet of 100 bottles has a delivery weight of 125 kg, including the pallet and packaging. Services and digital downloads have no delivery charge.
Processing and delivery times
- Processing: single items are dispatched within 3 business days after payment is confirmed; wholesale pallets within 5 business days. Business days are Monday to Friday excluding public holidays.
- Transit: estimated 5 to 21 business days after dispatch depending on destination and carrier; pallets on freight services can take up to 30 days to some destinations.
- Where the contract does not state a time, we will deliver within 30 days of the order. If we expect a delay we will tell you and you may cancel for a refund.
- Tracking details are sent by email when your order ships.
Customs, duties and taxes
For deliveries outside our country, the recipient is the importer of record and is responsible for customs clearance, import duties, VAT or sales tax collected on import, and brokerage fees, unless the checkout says otherwise. Refusing to pay these charges can result in the parcel being returned or destroyed; shipping and return costs are then deducted from any refund.
Wholesale pallets
Pallet deliveries are by kerbside or dock delivery on the carrier’s terms. Provide an accurate address, a contact phone number and a delivery window, and make sure someone can receive and unload the goods. Check the pallet for damage before signing, note any damage on the delivery receipt, and tell us within 48 hours. Redelivery caused by an incorrect address or absence is charged to the buyer.
Services
Services are performed at the time agreed by email after your order. You may reschedule free of charge with at least 24 hours’ notice. Cancellation with at least 24 hours’ notice is refunded in full; later cancellation or no-show may be charged for the booked hour(s). If we cannot perform the service, we will offer a new time or a full refund.
Digital downloads
Download links are available in your account and by email once payment is confirmed, usually within minutes (bank transfers: after funds are received). Each purchase includes up to 3 downloads within 30 days. If a link does not work, contact us and we will fix it or reissue it.
Lost, delayed or damaged parcels
If your order has not arrived within the estimated time, contact us with your order number and we will trace it with the carrier. If an item arrives damaged, defective or wrong, send photos within 7 days (48 hours for pallets) and we will replace it or refund you, including the original delivery charge, at no cost to you.
Returns & cancellations
Right to cancel (EU and UK consumers)
If you are a consumer in the EU or UK, you may cancel a distance purchase of physical goods within 14 days after you receive them, without giving a reason. To do so, tell us clearly (by email or through our Contact page; you may also use the model withdrawal form available on request) before the period ends, and send the goods back within 14 days of telling us. We refund the price and the standard delivery charge within 14 days after we receive the goods or proof that you sent them, using the same payment method. You pay the direct cost of returning the goods unless they were faulty or not as described, and you are liable for any reduction in value caused by handling beyond what is needed to inspect them. This right does not apply to goods made to your specification, sealed items that cannot be returned for hygiene reasons once opened, or perishable goods.
Our returns promise (everyone, including the US)
Even where no law requires it, you may return unused, undamaged physical items in their original packaging within 30 days of delivery for a refund of the item price. Contact us first to get a return reference and the return address; do not send items back without one. Return shipping is paid by you unless the item is faulty, damaged or not what you ordered. Refunds are issued within 14 days after we receive and inspect the goods, to the original payment method (bank-transfer orders are refunded to the account that paid).
Wholesale pallets
Pallet orders can be cancelled free of charge before dispatch. After delivery, we accept returns of a complete, unopened pallet within 14 days with prior written approval; the buyer pays return freight and any inspection or restocking costs we incur, up to 15% of the pallet price. Goods damaged or faulty on arrival are replaced or refunded in full, as above.
Services
Consumers in the EU and UK have 14 days to cancel a service from the day the contract is made. If you ask us to start the service within that period, you pay for the part already provided up to the time you cancel. Once a service has been fully performed, the right to cancel ends if you asked for it to start within the cancellation period and acknowledged this when ordering. Other customers: see the cancellation terms under Services above.
Digital downloads
By downloading the file, you ask us to supply it immediately and acknowledge that you lose your right to cancel once the download has started. If a file is faulty, will not open, or is not as described, contact us and we will supply a working copy or refund you.
Faulty or incorrect goods
Whatever the cancellation period, you have the legal rights granted by your country’s consumer law, including repair, replacement or refund for goods that are faulty or not as described. These rights are not affected by this page.
Business and contact details
MHD Store
Contact us through our Contact page or email mhdtester@wmos.ai.
Main street 22, Ashgabat, Ashgabat, 744000, Turkmenistan